Our Policies & Procedures
ACCIDENT & ILLNESS
MIDCITY CHILDCARE CENTRE
ACCIDENT AND ILLNESS
We do everything possible to keep tamariki and adults in our Centre safe. We have clear
procedures for identifying and reducing hazards, for recording all injuries and illnesses that occur
at this Centre, and notifying parents.
Both tamariki and adults have accidents, even in safe environments. Tamariki can also get sick
quite suddenly or can be unwell on arrival at the Centre. Our job is to maintain the wellbeing of our
tamariki by creating a safe and healthy environment and acting urgently and effectively to ensure
the health and wellbeing of all tamariki.
- We have a Health & Safety Officer on the staff.
- We have a first aid kit equipped to the standard set by the Ministry of Education and kept
- We have an area where we can isolate sick tamariki.
- All qualified kaiako have current first aid training.
- The immunisation status of our tamariki is kept on file and updated as required.
- We follow the guidelines from the Ministry of Health & the Ministry of Education during
- All staff take account of injury prevention in the layout, daily activities and rules in our
- Daily playground checks are completed by kaiako.
- Our Team Leaders (or Person Responsible) check the Centre monthly for hazards.
- During the Induction process, all kaiako are trained in hazard identification.
- All staff are trained to notify maintenance needs to the Manager. The Manager acts
promptly on dangerous or urgent repair work and programmes in other maintenance work.
Maintenance work is recorded.
- The hazard management approach we take is to eliminate, isolate or minimise hazards in
the Centre. Our Health & Safety Officer is trained to do these things.
- Our hazards and accident records are analysed monthly. The Manager acts on this if
changes are necessary.
- A kaiako is appointed to take care of animals at the Centre.
Tamaiti (Child) Injury / Accident Procedures:
- In the event of an injury to a tamaiti, a first aid trained kaiako assesses the severity of the
injury and gives the necessary first aid.
- If the injury needs urgent medical attention, an ambulance will be called as well as their
- If a tamaiti needs to go to a doctor, the parents/caregivers will be informed immediately and
asked to collect their tamaiti and get them checked by a doctor or health professional.
- If it is a head injury, an ice pack wrapped in a towel will be held on the head of the tamaiti
for up to 20 minutes. Any head injury will be treated seriously – even suspected ones
– and kaiako will be vigilant in observing signs of concussion. All bumps and knocks to the
head will be recorded and communicated to the parents. If the tamaiti shows signs of
concussion, the parents will be notified immediately and asked to pick them up and advised
to seek medical advice.
- If it is a burn, the injured area will be put under cold running water immediately for at least
- In the event that a parent/caregiver cannot be contacted, the Manager or senior kaiako
(with a full drivers licence) will take the tamariki to the nearest Medical Centre (probably
Anglesea Street) and remain with them until their parents/caregivers arrive. If necessary 2
kaiako may need to go, one to drive and one to sit in the back of the car with the tamaiti.
One of our spare car seats will be used to ensure the safety of the tamaiti.
- There will always be adequate kaiako to care for remaining tamariki at the Centre.
- In all cases, incidents will be recorded in the accident book by a permanent kaiako and a
copy is given to parents the same day as the incident so they can take it with them to the
doctor or health professional.
- If there is serious harm, the Manager must report the incident to the Department of Labour
as soon as possible and send a completed accident form within 7 days.
- The Team Leaders ensure the accident/illness/incident register is completed.
- Tamariki with any kind of contagious illness need to stay home until they are better. If they
have lingering symptoms, you may need to provide a medical certificate to prove that they
are no longer contagious and can return to the Centre.
- Sick tamariki with communicable diseases will be isolated to stop the spread of infection.
Parents will be asked to collect them.
- The Ministry of Health is informed of notifiable diseases. Kaiako and parents are informed
of health warnings and how to recognise signs of any illnesses for which we receive
- If a tamaiti has been prescribed antibiotics by a Doctor, parents must bring a medical
certificate to say that their tamaiti is not contagious and is well enough to be in the
Centre (if they return within 24 hours). Otherwise, parents need to keep their tamaiti
home for 24 hours from their first dose of antibiotics.
- If your tamaiti has had any medication (including Pamol) prior to attending our Centre in the
morning, please make sure our kaiako are aware of this.
Vomiting and Diarrhoea:
- If a tamaiti has vomiting or diarrhoea whilst they are attending the Centre, the
parent/caregiver will be contacted, and requested to pick them up within one hour.
- As in the updated Ministry of Health Guidelines, any person needs to be clear of vomiting
and diarrhoea for 48 hours before returning to the Centre.
- If tamariki arrive at the Centre after having diarrhoea and/or vomiting overnight the
parent/caregiver will be asked to take them straight home.
- In the event of a vomiting & diarrhoea outbreak, parents/caregivers will be notified.
- In the case of diarrhoea caused by antibiotics, a medical certificate may be required by
Management stating that the tamaiti does not have a contagious illness, prior to them
returning to the Centre.
- In the case of tamariki having a temperature over 38oc, they will have any excess clothes
removed and the parent/caregiver will be contacted and required to collect their tamaiti
within half an hour. If the temperature increases before the parent/caregiver arrives, they
will be tepid sponged and given an ice block to help reduce the temperature.
- In a situation where kaiako have made every effort but they are unable to contact the
parent/caregiver or the emergency contact for the tamaiti, the most senior kaiako will decide
if the tamaiti requires immediate medical attention. If this situation arises, the ‘Details Form’
will be printed from Discover and will accompany the tamaiti to a Medical Centre. If
possible – the kaiako will be a person responsible.
- If any person has discharge from the eye, they will be sent home.
- Any person returning to the Centre after a suspected case of conjunctivitis must have no
discharge visible in the eye AND have been on medication for 24 hours. Please note that
conjunctivitis is extremely contagious and is transmitted by the discharge.
- If the eye discharge is not the result of conjunctivitis, a medical certificate will be required
- In the case of tamariki having an unidentified rash, kaiako may ask the parent/caregiver to
have their tamariki checked by a Doctor to ensure that the rash is not contagious.
- A medical certificate may be required stating that the tamaiti does not have a contagious
illness prior to returning to the centre.
- If a tamaiti is found to have head lice the parent/caregiver will be phoned and asked to take
them out of the Centre for treatment. Tamariki are not permitted return to the Centre if there
are any head lice or eggs remaining in the hair.
- Should there be a case of Head Lice in the Centre, all parents/caregivers will be informed
and requested to check and treat the hair of their if necessary, with an effective head lice
shampoo and comb.
- Kaiako will also check the hair of the tamariki if they suspect head lice, or if there has been
a case in the Centre.
- For tamariki with known allergies, an action plan will be completed on enrolment with all
relevant information including details of medications and how these are to be administered.
- In the case of a tamaiti having a severe allergic reaction to a new food/substance, insect,
- Keep the tamaiti as calm as possible.
- Phone an ambulance.
- Take the tamaiti to a Medical Centre with any relevant enrolment information if
that will be quicker than waiting for an ambulance.
- Phone parents/caregivers or emergency contact.
- Remain with the tamaiti until parent/caregiver arrives.
Surgery & General Anaesthetic:
- If a tamaiti has surgery of any kind and goes under a general anaesthetic, they are required
to stay at home for the timeframe recommended by their surgeon. If a tamaiti returns to
Midcity earlier than expected after surgery and a general anaesthetic, they will need a
medical certificate to say that it is ok for them to be back in the Centre
Kaiako Illness and Accidents:
- Kaiako with communicable illnesses must take sick leave.
- Kaiako accidents and injuries are also recorded and procedures followed as for tamariki,
with next of kin notified where the incident is serious.
Alignment with Other Policies
This policy aligns with the Child Protection Policy, Emergency Response Policy, Health and Safety
in Employment Policy, Medicine Administration Policy, Excursions Policy and Personnel Policies.
Relevant Background (including legislation/regulation references)
Licensing Criteria 2008, Health and Safety, Child Health and Well Being documentation required:
- HS25, HS27: a record of all injuries and illness that occur at the service. Records include the name of the tamariki, date, time and description of the incident, actions taken and by whom and evidence of parental knowledge of the incident. Copies of current first aid certificates for kaiako counting towards the qualification requirement.
Licensing Criteria 2008, Health and Safety, Hazards and Outings documentation required:
HS12: a hazard identification and management system. The system can be consistent with the requirements of the Health and Safety in Employment Act 1992, but goes beyond the consideration of significant hazards to employees to include all hazards to tamariki.
PF27: There is space (away from where food is stored, prepared, or eaten) where a sick tamariki can:
- Be temporarily kept at a safe distance from other tamariki (to prevent cross-infection)
- Lie down comfortably
- Be supervised.
- PF28: There is a first aid kit that:
- Complies with requirements
- Is easily recognisable and readily accessible to adults;
- Is inaccessible to tamariki.
- HS30: Tamariki are washed when they are soiled or pose a health risk to themselves or others.
- HS13: The temperature of warm water delivered from taps that are accessible to tamariki is no higher than 40 degrees, and comfortable for tamariki at the Centre to use.
- HS14: Water stored in any hot water cylinder is kept at a temperature of at least 60 degrees Celsius.
- HS15: All practicable steps are taken to ensure that noise levels do not unduly interfere with normal speech and/or communication, or cause any tamariki attending distress or harm.
- HS16: Safe and hygienic handling practices are implemented with regard to any animals at the service. All animals are able to be restrained;
Health (Immunisation) Regulations 1995 require services to have an immunisation register retained for at least 12 months.
Impacts of Policy on Kaiako, Parents, Tamariki
Following these procedures will ensure that the environment is safe, that parents and appropriate
authorities are kept informed of accidents and illnesses when needed, and that appropriate
records are kept to meet licensing and other legislative requirements.
Alignment with the Philosophy of Midcity Childcare
This policy ensures a safe environment, a crucial part of creating and maintaining the wellbeing of
tamariki in our care.
Implications and/or Risks for Midcity Childcare
Following this policy significantly reduces the risk of tamariki and kaiako being sick or injured. It
also reduces the risk of our Centre being fined for not meeting criteria, losing trust with parents
because of illness or accident issues and maintaining public credibility.
Clear procedures have been developed and kaiako are trained to follow them.
Review annually or when there is a significant change in the area of the policy topic.
Date: July 2023
Review Date: July 2024
Consultation Undertaken: Management/Staff/Parents & Whānau